Spectrum Communications is dedicated to maintaining the integrity of its telecommunications services. To ensure transparency and support customer needs, the following comprehensive Terms and Conditions are enforced for all Spectrum services, including Fiber Internet. Each section provides clarity and details on policies and offerings.

General Terms and Conditions

• Spectrum Residential Terms: Governs residential service use, including obligations, billing, and service modifications.
• Spectrum Business Service Terms: Details terms for business services, including service-level agreements and policies for commercial customers.
• Arbitration Provision: Defines how disputes are resolved through arbitration, with specific provisions for different states.
• Spectrum Services Agreement: Outlines the legal contract for internet, TV, and phone services provided by Spectrum.

Television

• Spectrum TV Terms of Service: Covers the use of Spectrum TV services, including content restrictions, service access, and customer obligations.
• DISH Network Bundled Services: Describes terms for DISH Network customers utilizing Spectrum for billing and bundling.

Internet

• Residential Internet Service Terms: Defines acceptable use, service reliability, bandwidth allocation, and customer responsibilities for Spectrum Fiber Internet.
• Service Terms for Emergency Line Integration: Specific terms for customers using emergency phone lines alongside Spectrum internet services.
• Legacy Internet Service Terms: Older terms applicable to longstanding contracts, updated as needed.

Voice/VoIP/Telephone

• Residential VoIP and Digital Voice Terms: Outlines terms for VoIP services, including calling plans, service reliability, and emergency access.
• State-Specific Notices: Details legal and regulatory terms specific to states such as California, Texas, Florida, and Connecticut.
• Digital Phone Plans: Describes terms for phone plans, including unlimited calling and promotional offers.

Bundles

• Fiber Internet, SmartVoice, and Business Security Bundles: Terms for bundled services offering internet, voice, and security solutions for business customers.
• Triple Play Bundles: Describes terms for packages combining internet, TV, and phone services for residential customers.

Online Services and Terms

• Online Bill Pay Terms: Governs the use of Spectrum’s online billing system, covering payment security and billing cycles.
• Email and DNS Hosting Services: Details the terms for Spectrum-provided email services and domain hosting.
• Spectrum Secure Services: Covers identity protection, multi-device security, and technical support services.

Conferencing

• Audio and Web Conferencing Terms: Outlines usage and limitations for Spectrum conferencing services.

Additional Services

• Cloud Storage (Content Anywhere): Terms for Spectrum’s cloud storage services, enabling access across multiple devices.
• Device Protection Plans: Details coverage for devices such as PCs, TVs, telephones, and more.
• Legacy Identity Protection Services: Terms for identity protection services offered before recent updates.

Promotional Offers

• Spectrum Visa® Reward Card: Eligibility and terms for reward cards offered to new customers.
• 30-Day Satisfaction Guarantee: Allows customers to cancel services within 30 days if unsatisfied.
• Loyalty Rewards: Terms for Spectrum’s rewards programs for returning customers.
• Sweepstakes Promotions: Rules and eligibility for Spectrum-hosted sweepstakes.

SMS Services

• Spectrum SMS Terms of Service: Governs opt-in requirements, message frequency, and limitations of SMS services.

Note: Service availability and promotional offers may vary by location and are subject to change. These Terms & Conditions aim to ensure a seamless and reliable experience for Spectrum Fiber Internet customers.