At Spectrum, safeguarding our customers’ privacy is a priority. This privacy policy aims to inform you about our practices regarding the collection, use, sharing, and protection of personal information related to our consumer and residential services, which include high-speed internet, home phone, TV services, Wi-Fi Hot Spots, and Spectrum Secure services. It also applies to information collected during visits to our website and outlines the choices available to our customers regarding their information. This policy does not cover services provided to businesses, such as Spectrum Business solutions.

Separate privacy policies may apply to services provided by third-party providers that you purchase through us, and we encourage you to review their policies and practices.

Information Collection

We gather certain information when you use our products, services, and websites, as well as when you communicate with us.

Information You Provide

We collect details you provide directly, such as:

• Name, contact information, and payment information.
• Sensitive identifiers, including your Social Security Number or driver’s license number, when necessary.
• Research records from voluntary subscriber interviews or surveys.

Usage Information

We collect data on how you use our services, including:

• Call records, websites visited, and bandwidth usage.
• Viewing habits, such as TV shows or movie rentals.

Website and App Information

When you visit our website or use our mobile apps, we collect:

• Device information, browser type, and IP address.
• Pages accessed and interaction data.

Mobile App Permissions

With your consent, we may access:

• General location, contacts, SMS messages, call logs, and media files from your device.
  This access is contingent on permissions granted and necessary for certain functionalities.

Cookies and Tracking

We, along with third-party analytics providers, may use:

• Cookies: Small data files stored in your browser to personalize your experience.
• Web beacons: Tiny graphic images that help us understand how you interact with our websites.
• Demographic information from third-party analytics sources.

Third-Party Advertising

Third-party advertisers may display ads on our websites. They use data about your visits to tailor ads but do not access your personal identifying information.

Information Use and Sharing

We use the information we collect to:

• Deliver and enhance our services.
• Bill for services and respond to customer inquiries.
• Analyze preferences and maintain network integrity.

Cookies and tracking mechanisms personalize your experience and improve navigation. We may share your information with third-party agents and vendors to deliver services, ensuring they protect your data in accordance with this policy.

We may also share information:

• With your consent.
• When required by law.
• To investigate claims or during business transitions (e.g., mergers or acquisitions).

Spectrum does not sell personal information but may share anonymized data to enhance services.

Limiting Information Sharing

Customer Proprietary Network Information (CPNI)

You can limit our use of CPNI (e.g., details about your telecommunications services) for marketing by contacting us. Your preferences will remain in place unless you notify us otherwise.

Online Advertising Choices

Manage interest-based advertising preferences via your internet browser’s cookie settings.

Do Not Call

Add your number to the National Do Not Call List or Spectrum’s internal Do Not Call List to limit telemarketing calls.

Marketing Emails

Opt-out of marketing emails by following instructions in the communication.

Information Protection

We implement robust technical, administrative, and physical measures to protect your personal information from unauthorized access or disclosure. While no system is entirely secure, we strive to maintain high standards of security.

We retain personally identifiable and sensitive records only as long as necessary for legitimate business purposes.

Compliance with the Cable Act

Under the Cable Act, you have the right to know:

• The types of personally identifiable information we collect.
• How we use your information and the circumstances under which we disclose it.

We may disclose your information to comply with legal processes and will notify you when possible.

Third-Party Links

Our websites and apps may include links to external sites not controlled by Spectrum. We encourage you to review their privacy practices as we are not responsible for their policies.

Children’s Privacy

We do not knowingly collect information from children under 13 years of age.

California Privacy Rights

California customers may request information about personal data shared with third parties for marketing purposes during the prior year.

Nevada Privacy Rights

Under Nevada law, you can request that Spectrum not sell your personal information to third parties.

Policy Changes

We may update this policy periodically. Significant changes will be communicated through notifications on our homepage and privacy policy page before they take effect.

Inquiries

For questions or concerns about this privacy policy or our information practices, please contact us through the provided channels.

Last Updated: August 8, 2024