This Privacy Policy supplements the information contained in the Spectrum Communications Privacy Policy and outlines how Charter Communications, Inc., along with its subsidiaries providing services in Connecticut and Texas (collectively referred to as “Spectrum,” “we,” or “us”), collects, uses, and discloses personal data about residents of Connecticut and Texas (“you”). This policy is governed by additional protections under the Connecticut Data Privacy Act (“CTDPA”) and the Texas Data Privacy and Security Act (“TDPSA”).

“Personal data” refers to any information that is linked or reasonably linkable to an identified or identifiable individual. This Privacy Policy applies to personal data collected online and offline, including through the use of our website and mobile app, during service provision and management, billing and collection activities, relevant advertising, customer inquiries, surveys, and network management and protection (collectively, our “Services”).

We may issue different or additional notices regarding our privacy practices for other personal data collection methods not covered by this Privacy Policy. In such cases, this Privacy Policy will not apply.

This Privacy Policy may change periodically. Any updates will be indicated by modifying the date at the bottom of this document. We may also notify you of significant changes through additional notices. We encourage you to review this Privacy Policy regularly to stay informed about our data practices and your available choices.

TABLE OF CONTENTS

I. NOTICE AT COLLECTION

A. Collection of Personal Data

1. Personal Data You Provide to Us
2. Personal Data We Collect Automatically
3. Personal Data We Collect from Other Sources
4. Personal Data We Derive
   B. Purpose and Use of Personal Data
   C. Disclosure of Personal Data
   D. Retention of Personal Data

II. YOUR CONNECTICUT AND TEXAS RIGHTS

A. Processing of Personal Data for Targeted Advertising
B. Opt-Out Preference Signals
C. Sensitive Data
D. Your Rights
E. Instructions on How to Exercise Your Privacy Rights
F. Appealing a Denial of a Privacy Right Request
G. Authorized Agents

I. NOTICE AT COLLECTION

A. Collection of Personal Data

Personal Data You Provide to Us
We collect personal data you provide directly, including:

• Contact Information: Identifiers such as your name, phone number, email address, postal address, and similar details.
• Financial and Transactional Information: Payment details and information about the services you purchased, including purchase history.

Personal Data We Collect Automatically
We automatically gather certain personal data about your interactions with us or our Services, including:

• Activity Information: Data about your usage of our Services, browsing and search history, and interactions with websites, applications, or advertisements.
• Call Information: Records of communications when you contact us or vice versa; we may monitor or record these communications.
• Device and Usage Information: Details about how you access our Services, including device type, operating system, IP address, and unique device identifiers.
• Information from Tracking Technologies: We utilize cookies, web beacons, and other technologies to collect data about your activities.

Personal Data We Collect from Other Sources
We may obtain data from third-party sources such as credit reporting agencies, advertising networks, analytics providers, social networks, and partners offering services.

Personal Data We Derive
We may derive insights based on collected information, such as inferring your approximate location from your IP address or deducing purchasing preferences from browsing habits.

B. Purpose and Use of Personal Data

We may use the personal data categories listed above for purposes such as:

• Providing, maintaining, and enhancing our Services.
• Processing transactions and sending related communications.
• Personalizing and improving your experience.
• Communicating technical notices and alerts.
• Responding to inquiries and offering customer service.
• Informing you about products, services, and events.
• Monitoring and analyzing trends.
• Personalizing advertisements on third-party platforms.
• Detecting and preventing security incidents.
• Complying with legal and regulatory obligations.

C. Disclosure of Personal Data

We may share your personal data with the following parties:

• Vendors and Service Providers: For IT, security, and marketing purposes.
• Targeted Advertising Partners: Personal data may be used for targeted advertising, which may qualify as a sale under the CTDPA and TDPSA.
• Legal Compliance: For compliance with legal obligations or processes.
• Professional Advisors: To improve business operations.
• Business Changes: In the case of mergers or acquisitions.
• Family of Companies: Among Spectrum affiliates and subsidiaries.
• With Your Consent: When directed or authorized by you.
• Aggregated Data: De-identified or aggregated data may be shared for service improvement.

D. Retention of Personal Data

We retain personal data as long as necessary to fulfill its intended purposes and comply with legal, regulatory, and compliance obligations.

II. YOUR CONNECTICUT AND TEXAS RIGHTS

A. Processing of Personal Data for Targeted Advertising

We may process your personal data for targeted advertising. Refer to Section II.E for opt-out instructions.

B. Opt-Out Preference Signals

We recognize opt-out preference signals as valid requests to opt-out of the sale or processing of personal data under CTDPA and TDPSA.

C. Sensitive Data

Spectrum does not collect additional sensitive data under the CTDPA.

D. Your Rights

Connecticut and Texas residents are entitled to:

• Right to Delete: Request deletion of personal data.
• Right to Correct: Request correction of inaccurate personal data.
• Right to Confirm Processing: Confirm whether your data is being processed.
• Right to Data Portability: Receive your data in a portable format.
• Right to Opt-Out of Profiling: Opt-out of processing for profiling purposes.
• Right to No Discrimination: Exercise your rights without discrimination.

E. Instructions on How to Exercise Your Privacy Rights

Submit requests through the provided channels, and we will verify your identity before processing.

F. Appealing a Denial of a Privacy Right Request

If a request is denied, you may appeal, and we will respond with a decision within the specified timeframe.

G. Authorized Agents

You may designate an authorized agent to exercise your privacy rights on your behalf.

Last Updated and Effective Date: July 1, 2024