Spectrum® Communications Policy for Fiber Internet Deals

Spectrum Communications is committed to safeguarding the integrity of its telecommunications systems while ensuring customer privacy. To meet these objectives, the following policies are strictly enforced:

Blocking Options

• Protect against unauthorized third-party charges on your Spectrum bill.

California Privacy Policy

• Outlines how customer data is collected, used, and protected in compliance with California privacy laws.

Commercial Internet Acceptable Use Policy (AUP)

• Governs acceptable use for Spectrum Fiber Internet, Spectrum Business Internet, and related services within Spectrum’s network infrastructure.

Consumer Broadband Labels

• Provides transparency regarding broadband performance metrics and service plan details.

Customer Proprietary Network Information (CPNI) Form

• Outlines customer rights related to the protection of personal data, including phone, internet, and usage information.

Do Not Call Policy

• Offers customers options to opt-out of receiving unwanted marketing calls.

Email Disclaimer

• Explains limitations and guidelines for email communications from Spectrum.

Spectrum Broadband Fair Access Policy

• Ensures fair and equitable use of Spectrum Fiber Internet services, promoting optimal network performance for all users.

Subpoena Compliance

• Details Spectrum’s legal obligations when responding to subpoenas for customer information.

Local Carrier Freeze Form

• Protects against unauthorized changes to your local telecommunications service provider.

Network Management Policy

• Explains how Spectrum manages its network to maintain optimal service performance and security for its customers.

New York Complaint Filing Policy

• Guides New York customers on how to file complaints regarding their Spectrum services.

New York Emergency Management Plan

• Details Spectrum’s strategy for ensuring service continuity during emergencies in New York.

Ohio Customer Rights and Responsibilities

• Educates Ohio residents on their rights and responsibilities concerning Spectrum Fiber Internet services.

Ohio Bill Message

• Provides important consumer information specific to Spectrum customers in Ohio.

Privacy Policy

• Protects customer privacy; Spectrum does not track or sell individual browsing history.

Residential Internet Acceptable Use Policy (AUP)

• Applies to users of Spectrum Residential Fiber Internet services, defining proper and lawful use of the network.

Social Media Code of Conduct

• Establishes guidelines for respectful and responsible engagement on Spectrum’s social media platforms.