At Spectrum, protecting our customers’ privacy is a top priority. This privacy policy outlines how we collect, use, share, and safeguard personal information related to our residential and consumer services, including high-speed internet, home phone, TV, Wi-Fi hotspots, and other related offerings. It also applies to the information collected through our websites and mobile apps. Note that this policy does not extend to business services or third-party providers you purchase through Spectrum; we encourage you to review their policies separately.

Information Collection

We collect information when you use our services, communicate with us, or visit our websites and apps:

• Information You Provide: Includes personal details such as your name, contact information, payment information, and, where applicable, Social Security or driver’s license numbers.
  
  
• Usage Information: Encompasses data like call records, websites visited, device usage, bandwidth consumption, and viewing preferences, such as TV channels and on-demand rentals.
  
  
• Website and App Data: Includes device and browsing details like IP address, operating system, browser type, and website navigation patterns.
  
  
• Mobile App Permissions: With your consent, we may access your device’s location, contacts, SMS logs, or media files to enhance app functionalities.
  
  
• Cookies and Tracking: We use cookies, web beacons, and other tracking mechanisms to analyze website usage and personalize your experience.

Third-Party Advertising

We allow third-party advertisers to display ads on our sites. While these advertisers may tailor ads based on your online activity, they do not have access to personally identifiable information.

Information Use and Sharing

Spectrum uses collected information to:

• Deliver and improve services.
• Manage billing and address customer inquiries.
• Ensure network reliability and integrity.

We may share information with trusted third-party vendors and agents who assist in service delivery, provided they uphold the same privacy standards. Additionally, information may be shared:

• With your consent.
• To comply with legal requirements.
• During business transitions, such as mergers.

Spectrum does not sell personal information and may share anonymized data to improve services.

Limiting Information Sharing

You can control how your information is shared:

• CPNI (Customer Proprietary Network Information): Restrict our use of your telecommunications service data for marketing purposes by contacting us.
  
  
• Do Not Call Registry: Add your number to the National or Spectrum’s internal Do Not Call List to block telemarketing calls.
  
  
• Marketing Emails: Opt out of marketing communications through provided unsubscribe links.
  
  
• Cookies and Online Advertising: Manage cookie settings via your browser to limit data collection by analytics or ad services.

Information Protection

Spectrum employs robust technical, administrative, and physical security measures to protect your data. While no system is entirely secure, we continuously enhance our security practices to reduce risks. Personal data is retained only for as long as necessary for legitimate business or legal purposes.

Regulatory Compliance

• Cable Act: Spectrum adheres to the Cable Act, ensuring transparency about how customer data is collected, used, and disclosed.
  
  
• California Privacy Rights: California residents may request details about personal data shared with third parties for marketing.
  
  
• Nevada Privacy Rights: Nevada customers can opt out of data sales, even though Spectrum does not sell personal information.

Third-Party Links

Our platforms may include links to external websites or services. Spectrum is not responsible for their privacy practices and recommends reviewing their policies.

Children’s Privacy

Spectrum does not knowingly collect information from children under 13.

Policy Updates

Spectrum may update this policy periodically and will notify customers of significant changes through our website.

Inquiries

For questions or concerns about our privacy practices, please contact Spectrum via the provided channels.

Last Updated: August 8, 2024.