Spectrum is committed to delivering high-quality fiber internet services while ensuring customer satisfaction and data security. To achieve this, the following policies and practices are strictly implemented:

• Blocking Options – Protect against unauthorized third-party charges on your Spectrum bill.
  
  
• California Privacy Policy – Explains how customer data is collected, used, and protected under California law.
  
  
• Commercial Internet Acceptable Use Policy (AUP) – Defines acceptable usage for Spectrum Fiber Internet services, ensuring fair and lawful access.
  
  
• Consumer Broadband Labels – Offers transparency about broadband performance and service plans.
  
  
• Customer Proprietary Network Information (CPNI) Form – Protects personal data, including internet and phone usage details, while respecting customer privacy.
  
  
• Do Not Call Policy – Gives customers the ability to block unwanted marketing calls.
  
  
• Email Disclaimer – Sets clear guidelines and limitations for email communications.
  
  
• Spectrum Broadband Fair Access Policy – Promotes equitable network usage to maintain optimal service for all customers.
  
  
• Subpoena Compliance – Outlines Spectrum’s legal process for responding to subpoenas involving customer data.
  
  
• Local Carrier Freeze Form – Safeguards against unauthorized changes to your local service provider.
  
  
• Network Management Policy – Details how Spectrum manages its network to ensure reliability and security.
  
  
• State-Specific Complaint Filing Policies – Guides customers in filing service complaints based on their location.
  
  
• Emergency Management Plans – Demonstrates Spectrum’s commitment to maintaining service during emergencies.
  
  
• Customer Rights and Responsibilities – Educates customers about their rights and obligations concerning Spectrum’s services.
  
  
• Privacy Policy – Ensures Spectrum does not sell or track individual browsing history while maintaining robust data protection measures.
  
  
• Residential Internet Acceptable Use Policy (AUP) – Outlines proper and lawful usage of Spectrum Residential and Fiber Internet services.
  
  
• Social Media Code of Conduct – Establishes respectful and responsible interactions on Spectrum’s social media platforms.

With these policies, Spectrum prioritizes customer satisfaction, fairness, and privacy while providing reliable fiber internet services.